Our Refund and Returns Policy

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

Note: Customized items or those marked as clearance are non-refundable unless they are defective or damaged upon arrival.

2. Initiating a Return

To start the return process:

  1. Contact Us: Email us at Info@bestopis.com or call (304) 980-2027 with your order details and reason for the return.
  2. Approval: Once your request is approved, we’ll provide instructions on how to return the item.
  3. Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective.

3. Refund Process

Once we receive the returned product:

  • We will inspect the item to confirm it meets our return criteria.
  • Approved refunds will be issued to your original payment method within 5-7 business days.
  • If your refund is delayed, contact your bank or payment provider for additional processing time.

4. Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within 7 days of receiving your order.
  • Send photos of the issue to Info@bestopis.com.
  • We’ll offer a replacement, repair, or refund at no additional cost.

5. Non-Refundable Scenarios

  • Items returned after 30 days.
  • Products that are used, damaged by the customer, or not in their original packaging.
  • Clearance or customized products unless defective.

Why Shop with Bestopis?

  • Customer-Centric Approach: We are dedicated to providing a seamless shopping experience.
  • Transparent Policies: Clear refund and return guidelines for your confidence.
  • High-Quality Furniture: Stylish, durable designs that enhance your home and meet your pet’s needs.

Contact Us for Assistance

For questions or support regarding our Refund and Returns Policy, please reach out:

  • Address: 600 Bertucci St., Marrero, LA 70072, United States
  • Phone: (304) 980-2027
  • Email: Info@bestopis.com

At Bestopis, we’re committed to providing functional and stylish pet furniture that you and your furry friends will love. Shop confidently knowing that we stand by our products and your satisfaction.

Meta Description: Discover Bestopis’s Refund and Returns Policy for compact built-in pet furniture. Hassle-free returns and refunds designed with customer satisfaction in mind. Contact us today!